Case Study - IT Infrastructure
Client
A growing e-commerce startup.
Challenge
The client’s business was growing rapidly, but their IT systems couldn’t keep up. Their website experienced frequent downtimes, leading to lost sales and a frustrating customer experience. Their small in-house IT team was overwhelmed and lacked the expertise to upgrade the system.
Solution
Kon Global Consults conducted a detailed assessment of the client’s IT infrastructure, identifying weaknesses and areas for improvement. We implemented a robust, scalable IT solution that could handle their growing traffic and ensure smooth, reliable operations.
We also provided training to the client’s IT team, equipping them with the skills needed to manage and maintain the new systems. In addition, we set up a monitoring system to proactively identify and address any potential issues.
Impact
The improvements to the IT infrastructure dramatically improved the client’s website uptime to 99.9%, creating a more reliable and user-friendly shopping experience for customers. The startup saw a 35% increase in online sales, and customer complaints about website performance dropped by 80%.